Windstream
Reviews and Complaints
Windstream Is Absolutely Terrible
- High ping
- Wait for repairs
Preferred solution: Deliver product or service ordered
DSL High Speed Internet with Windstream is a joke
- Paying for dsl high speed internet and not receiving it
Preferred solution: Let the company propose a solution
Windstream? More like Shitstream.
- Reading the negative reviews
- Paying for dsl high speed internet and not receiving it
- Fraud company
- Not getting what i was paying for
Preferred solution: Full refund
Windstream - Internet Service Review
Horrible Internet Quality
Customer Service Terrible!!!! Follow Up Time Terrible!!
- Wait for repairs
- Reliability of service
- Lack of accountability
Poor Technical Service and Customer Service
- Complete lack of service
- Poor service
Preferred solution: Switching to another provider as soon as possible
Extremely poor customer service but with mediocre service so...
- Pricing service
- Customer service
- Service pricing
Poor Internet with WindStream! Call the Public Service Commision!
- Excuses for lack of action
- Poor service
- Being billed for no service
Preferred solution: Deliver product or service ordered
Windstream cusomer service sucks!
Since Windstream took over Cavtel, I have had nothing but problems. On Friday, Oct.
23 at 4:31PM, while I was talking to a client, my phone went dead. This is the second time in about 3 months this has happened and the second time this month I have had problems with no service (Internet/DSL). The last time my phone service went dead it took 5 days to fix it. Five Days!
I called customer service to report it. No-one could tell me when my phone service would be restored. I called again Sunday, same thing. I have had no communications from you via my email which I gave them.
I went to Windstream Online this morning (Monday, Oct 26) and there is a message that it's not available at this time. SMDH I work from home. This is getting on my last nerve. Windstream service and customer service is terrible!
I had Cavtel for about 10 years with few problems. When I had a problem with Cavtel phone service it was fixed within 24 hours. Not Windstream. WHEN IS MY PHONE SERVICE GOING TO BE RESTORED?
I will be looking for another phone service because I can't go through this every other month.
I am also a journalist and will be writing about Windstream's terrible service. My next step is to contact the president of this terrible company.
- Internet in and out
- Paying for dsl high speed internet and not receiving it
- Phone service
Preferred solution: Deliver product or service ordered
Service AND customer service issues
Preferred solution: I want out of the contract that they renewed without contacting us beforehand.
Sorry award!
Windstream Internet Review from Smiths Grove, Kentucky
Do yourself a favor AVOID WINDSTREAM!!!!
Windstream Class Action Lawsuit
http://windstreamlawsuit.weebly.com/
Links to helpful nationwide resources in filing complaints.
Windstream:
Why do you continue to charge customers for a quality of service you falsely advertise and deliver?
Youtube has verified Windstream as being responsible for video lag.
Websites are replete with customer complaints and dissatisfaction over this issue.
To charge people for a service that is something other than what you advertise, is unethical, and in fact amounts to fraud, and should be investigated as such.
There is little question as to the reason for the poor quality of service to paying customers. Windstream has more customers than it has the capability to provide the quality of service it falsely advertises.
If I do not hear back from you with a satisfactory answer to this question, I will continue to spread awareness of this issue on the web.
- Being billed when had no service
- Wait for repairs
- Lack of accountability
Preferred solution: Deliver product or service ordered
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Windstream are an utterly shameless company.