Reviews and Complaints
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You will never use windstream unless they are the only provider
Don’t use this service
Get Spectrum Instead- Avoid Windstream at all costs
- Customer service is nice
- Service is awful
Go somewhere else!
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Company follows unethical billing practices
Windstream did recontact me with an email offering to issue a credit of $6.95. Its not worth the trouble to me, it was not the money, it wasthe principle of how they handled this.
They sent one email from theirmain person handling complaints. I did not bother to follow up, but will not use them in the future nor recommend them.
They went frominitially saying there would be no charge if their modem was turned into saying it would be $40 without informing us of any fee for contactingtheir customer service, to adding the $6.95 onto the $40. Fortunately where we live now we receive our phone services and internet services and television services from an alternative provider.Frankly at this point refunding me $6.95 would not leave me satisfiednor comfortable with ever using them again in the future for any kindof service.
If you have other options, use them.
OVER CHARGED MONTHLY
- Poor service
- Not getting what i was paying for
Illegal collection account
Worst service ever
- Literally anything
- Customer service
Trying to cancel an order
- Very pushy dont seem to want to take no for an answer
- Very pushy
Resolved: What Windstream Won’t Tell You - Some ADSL Modems No More!
FINAL UPDATE, Oct. 3 -- A member of Windstream’s Executive Customer Relations team reached out to me via email and telephone.
The representative was cordial, diplomatic, sincere, knowledgeable of my situation, and offered a fair resolution to redress my household’s Internet service and billing complaint.
I consider the matter resolved. I thank Windstream and this third-party complaints website for offering a free mediating platform at which all parties may ultimately benefit.
- Adsl modem lease fee extortion
TERRIBLE CUSTOMER SERVICE - STOLE MONEY FROM ME
Mbps is all over the place.
Can't make local phone calls to Hospital ,Docotr and friends in 610 area code since 3 weeks ago
- Politeness of the manager trying to fix the problem
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