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1.4

Okay so I ordered Windstream about a month and a half ago, When i Talked to a customer service representative, They informed me that it was going to be a 60 dollar charge per month, plus a 9.99 rental fee for the modem which is standard with most internet providers, So i thought what not and went for it.

What i was not told however was that while the installation was free, the service and setup was a 50 dollar charge, so my total bill for the first month was 150 dollars, and that my actual bill for every month after would be 100 dollars. Now I should mention the fastest my network has ever gone was 2mbps which is ridiculous and when i signed up they said they should be able to get it to at least 5mbps.

So when i called they told me I had service protection which brought it up to 80 dollars, I never signed up for this. And the rest was taxes and fees but would not tell me what the taxes and fees that costed 20 dollars were. Now the only thing we do on the network is games on my xbox and one TV for netflix and Hulu. As of now i have had to disconnect my xbox because the tv was so slow.

And even now the network freezes for about 5 minutes about 8 times an hour. So being charged the standard price for a service which is barely working is ridiculous.

Not to mention it is only 2mbps. Most networks offer 25mbps for 50 dollars.

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: Price reduction.

Windstream Pros: Original customer service phone calls.

Windstream Cons: Poor service, Reliability, Customer service and disconnects, Lack of internet speed and the customer service.

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