GERRY B Hse

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WORSE CUSTOMER SERVICE

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Original review Oct 31, 2023

I made a call to customer service on 10/31/2023 around 6:30 pm and the agent was very rude and argumentative, spoke over me the entire time, and raised his voice at me.

Every time I call there is an issue. I hate that the customer service is outsourced to people who have zero customer service etiquette.

I too work as a customer service rep and know that isn't the way an agent conducts themselves. The bad thing is that this is the only provider in the area. The services are overpriced and not all that great.

I hate that I cannot change providers.

I can't seem to help but think that nothing is done about this due to there being no other provider. They need to shape up because this was the craziest experience I've ever had with a company.

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Anonymous
map-marker Marietta, Georgia

*** service that drops in and out all day every damn day and I pay you *** $96 dollars a month for what garbage service your wait time for a technician to come is godamn ridiculous 6 to 10

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Your *** service in ivey georgia you really suck cause internet in and out all day every day *** I pay you *** $96 dollars a month for what 3 days of service my bill better be adjusted correctly
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User's recommendation: Not windstream

Paul F Osb

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Not a landline user

Leaning pole in my yard. The technician said they would be her in 2 to 3 days to replace the pole. It's been 2 weeks and nobody has been here.
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Preferred solution: New poke in my yard

User's recommendation: Not a landline user

Jamie R Fsy

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Verified Reviewer

THE WORST CUSTOMER SERVICE

Our bill continues to go up, and our service is terrible. It goes out 3 to 4 times a week.

I call and Im left on hold for hours and then they hang up on me and I have to call again. Ive tried multiple phone numbers with no success. My husband has to try to fix our internet and sometimes it comes on and now it hasnt been on for days and I am unable to reach a live person. We live between the city and country, so a few miles from the city.

If we do not have internet - I can not troubleshoot with their options they give to troubleshoot. Nothing works. This time I was watching TV, and not only did we lose service - our entire internet name is gone and not accessible, but my neighbors are showing up as an option to add. This time Ive been on hold for over 3 hours - between 2 phone calls.

The first one was an hour and a half at least, and this one so far is 1 hour 21 minutes. I have been screenshotting my calls, so I have proof of my hold times everytime I call. Last month my bill was $107.00, now it is saying over $111.00 for November 2023. I have tried to add photos of my hold times and bills, with their phone numbers showing.

Their www.gokinetic.com does not work.

STEAR CLEAR!!! TERRIBLE CUSTOMER SERVICE!!!

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Loss:
$300
Pros:
  • Sometimes it works
Cons:
  • Sometimes it does not

Preferred solution: Price reduction

User's recommendation: DO NOT CHOOSE WINDSTREAM/KINETIC!

Yaritzel Prd

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Verified Reviewer

Worst Internet Ever

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Not only was this the worst internet service ever, Anne Thropp was the most evil, twisted person Ive ever encountered in my 36 years of life. Im a single mom, domestic violence survivor and I have diagnosed PTSD.

So when I finally got a good job working from home so I can care for my two small children. Long story short after months of poor service and dropped calls, I was credited a month of service. Then my service was mysteriously turned off and their phone lines were down. When they were finally back up I spoke to several agents who ranged from empathetic to just confused.

They restored my service and the next day it was off again.

Then the supervisor pulled my calls and told me I didnt qualify to have my service turned back on so I loss my job. Evil

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Cons:
  • Poor customer service and poor technical support
  • Unorganized
  • Poor customer relations
Earl R Lpa

*** poor customer service can’t talk to a person,billing is messed up,over 5 hours on the phone and no help!

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When service was finally restored after multiple phone calls and five hours dealing with Windstream I was told by billing that they had billed my account wrong. I would receive a new bill and now I have a bill for $199. This is completely ludicrous. I have a Denteley with Windstream the right hand dont know what the left hand is doing. You need to call me back at 941-224-****.
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Preferred solution: Apology

User's recommendation: Use any carrier other than Windstream

Shawn K Vie

I can’t reach a human to talk to I’m out of town don’t have the last 4 digits of my account number

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Ive applied for ACP several times my bills keep going up no ones is willing to help me I have had experiences where it has taken nearly a month to get things fixed . I have a grandchild who lives with me she is a student my internet is shut off . Its gotten to the point i probably should switch service . Im out of town cant speak with a person because I dont have the last 4 digits on my bill . I dont carry my bill with me . Im frustrated!
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Preferred solution: Price reduction

User's recommendation: Fair

Carolyn D Pab

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Verified Reviewer

Internet outage

Almost every day at the same time the internet goes out! I want my account refunded for the times out!
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Pros:
  • Strong internet when it works
Cons:
  • Frequent interruptions of service and slow to respond to issues

Preferred solution: Price reduction

Geanna Hxu
map-marker Campbellsville, Kentucky

To pay my bill

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I called to pay my bill but the lady said it had been already paid may God bless someone today think yall very much
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Jessica A Ogm

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Verified Reviewer

Sent to collections

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I was sent to collections for not bringing back equipment. My dad had stage 4 lung cancer and died and I forgot I have been calling everyone to discuss this with nobody being able to help me
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Loss:
$100

Preferred solution: Letter to collections rooms that debt is invalid

Jennie J Lsd

I had a problem understanding the operator

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I now have another bill due bC I didn't understand , and I said so on the recording. I'm not working n I'm trying to get on retirement or ssi. Or whatever. If you can possibly help , I woukd so appreciate it very much,. I am raising my gkids at 17, 14, n 13 , also , that really need thr internet for their school work. I already am supposed to be on the reduced rate but I don't think it helps a lot,.
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Pros:
  • Only one in town
Cons:
  • Only one in town

Preferred solution: Price reduction

User's recommendation: Pay everything you can.

pauline g Ugh

Cannot get in to pay bill cause i dont know account number

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I cannot get in to playbill cause I don't know account number and my internet is off and I need it back on
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Preferred solution: My internet turned back on

Jody M Acs

Windstream hung up

My email is not working and has not been working since the first part of April. call three times with no satisfaction. Companies are calling me because my emails not going through.
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Preferred solution: Deliver product or service ordered

Jerry P Pgw

To talk to a Human

If I have to talk to another INDIAN Im going to end it all. Cant understand those *** But I do have free internet. Thanks
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Preferred solution: Blink said to find out what band with I have. Can’t be 5 gig. My cameras won’t work it. I need it to be less. Thanks

Ronnie B Uzd

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Verified Reviewer

Windstream bill

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Updated by user Feb 19, 2023

I can't get in touch with them.

Original review Feb 19, 2023
U took money after I cancelled autopay. I canceled autopay months ago and they just took 157. Dollars out my account
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Loss:
$157

Preferred solution: Full refund