Windstream Phone Numbers and Emails

Toll-Free Number:

  • (866) 445-5880
Send Message

Accounting/ Billing:

  • (800) 347-1991
    Account and Service Support
  • (800) 537-7755
    Financial Support

Media:

  • (501) 580-7218
    Cellphone
  • (501) 580-4759
    Cellphone
  • (501) 748-5876
    Office
  • (501) 748-5342
    Office

Sales/ Reservations:

  • (800) 481-5441
    Order Updates
  • (844) 408-0441
    Orders
  • (866) 445-8084
    Sales
  • (888) 664-0841
    Sales

Windstream Emails:

Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
support@windstream.net
christopher.c.king@windstream.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Windstream Customer Service?

Most Popular Number:

(866) 445-5880
Total calls: 304 Issues resolved: 3 Last call: Mar 17, 2024

What Is the Windstream Customer Service Phone Number?

The company offers a range of Windstream customer service numbers to cater to the various needs of the customers. The toll-free number to contact the team is 1-866-445-5880. To reach out to their Account and support line, reach the support team at 1-800-347-1991. Similarly, dial 1-800-537-7755 for financial support inquiries. If you require assistance with order updates, the company number is 1-800-481-5441. These numbers are thoughtfully curated and implemented to ensure comprehensive customer support, allowing customers to access help and information related to the services conveniently, irrespective of time.

What Is the Windstream Corporate Office Address?

The Windstream corporate office is at 4001 Rodney Parham Road, Little Rock, Arkansas 72212, United States. You can use this address for cases where you cannot receive the desired help via call. When you visit the corporate office, you can directly contact one of the representatives and express your concerns regarding the services or trouble you are facing. Once you share your concerns, the customer care representatives will help you with the most relevant and prompt solution. In addition, you can send your issues as written correspondence to the office, which will be reviewed and responded to within two to three business days.

Can I Email Windstream Customer Support?

You can also contact the Windstream customer service team via their direct support email address - support@windstream.net. Besides the mentioned email address, the company also provides other options for handling privacy-related issues. The email address for privacy issues is windstream.privacy.statement@windstream.com. While crafting your email message, include the details about your problems and yourself so that the support team can review your issues and get back to you as soon as possible.

Does Windstream Have 24/7 Customer Care?

The company goes the extra mile to offer full-fledged Windstream customer support to its valuable customers. This includes 24/7 for service support, ensuring customers can reach out for assistance anytime and any day. The team is also available through the live chat for immediate help during specified hours. The customer support via live chat is available throughout the week except for Sundays. While the team is open from Monday to Friday between 8 AM and 6 PM ET, they are accessible only between 8:30 AM and 5 PM ET. The company customer support can assist you with online shopping orders, billing and payments, internet technical support, and account support.

PissedConsumer Club

Contact Information

Windstream Website:

Windstream Help Center:

Corporate Office Address:

Windstream Intellectual Property Services, LLC
4001 Rodney Parham Road
Little Rock, Arkansas 72212
United States

Other Info (opening hours):

Live Chat Hours:

Online shopping orders, Billing and Payments:

Monday – Friday: 8 a.m. – 6 p.m. (ET)

Saturday: 8:30 a.m. – 5 p.m. (ET)

TV and Internet Technical Support, Phone Service Repairs:

Monday – Friday: 8 a.m. – 6 p.m. (ET)

Saturday: 8:30 a.m. – 5 p.m. (ET)


Account Support Hours:

Monday – Friday: 7:00 am – 8:00 pm (ET)

Saturday: 8:30 am – 5:00 pm (ET)


Financial Support Hours:

Monday – Friday: 8:00 am – 6:00 pm (ET)

Saturday: 8:30 am – 5:00 pm (ET)


Sales Hours:

Monday – Friday: 7:00 am – 10:00 pm (ET)

Saturday: 8:30 am – 8:00 pm (ET)

Sunday: 9:00 am – 7:00 pm (ET)


Order Updates Hours:

Monday – Friday: 8:00 am – 6:00 pm (ET)


Service Support Hours:

Available 24/7

More contact details

Windstream Customer Service Reviews

1.3 / 5
Bad
Sheryl F Ibz
Landline & wi-fi has been out of service for 3 weeks

My 88 year old Mothers landline & wi-fi have been out of service for 3 weeks. We have made multiple calls to customer service with no satisfaction!!!

She lives alone in a rural area & we are concerned that if she needed help she has no way to call.
This is totally unacceptable!!!

Whats so frustrating is theres no office u can go to to complain in person, the customer service is in India who employ people with poor english & bad attitudes. To say we are pissed off is an understatementWindstream SUCKS!!!

Read full review
GERRY B Hse
WORSE CUSTOMER SERVICE
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I made a call to customer service on 10/31/2023 around 6:30 pm and the agent was very rude and argumentative, spoke over me the entire time, and raised his voice at me.
Every time I call there is an issue. I hate that the customer service is outsourced to people who have zero customer service etiquette.

I too work as a customer service rep and know that isn't the way an agent conducts themselves. The bad thing is that this is the only provider in the area. The services are overpriced and not all that great.

I hate that I cannot change providers.
I can't seem to help but think that nothing is done about this due to there being no other provider. They need to shape up because this was the craziest experience I've ever had with a company.

Read full review
Jamie R Fsy
THE WORST CUSTOMER SERVICE

Our bill continues to go up, and our service is terrible. It goes out 3 to 4 times a week.

I call and Im left on hold for hours and then they hang up on me and I have to call again. Ive tried multiple phone numbers with no success. My husband has to try to fix our internet and sometimes it comes on and now it hasnt been on for days and I am unable to reach a live person. We live between the city and country, so a few miles from the city.

If we do not have internet - I can not troubleshoot with their options they give to troubleshoot. Nothing works. This time I was watching TV, and not only did we lose service - our entire internet name is gone and not accessible, but my neighbors are showing up as an option to add. This time Ive been on hold for over 3 hours - between 2 phone calls.

The first one was an hour and a half at least, and this one so far is 1 hour 21 minutes. I have been screenshotting my calls, so I have proof of my hold times everytime I call. Last month my bill was $107.00, now it is saying over $111.00 for November 2023. I have tried to add photos of my hold times and bills, with their phone numbers showing.

Their www.gokinetic.com does not work.

STEAR CLEAR!!! TERRIBLE CUSTOMER SERVICE!!!

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How Good is Windstream's Customer Service?

Bernice W Skx
Bernice W Skx
Feels Disappointed | Jan 07, 2024

The person who came was fantastic. Trying to speak to a human being with your company is absolutely impossible. And then they ask for $1 to speak to a professional???? Very very frustrating. This was for my mom and with her being elderly was very frustrating to get service.

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Genova Bbx
Genova Bbx
Feels Disappointed | Oct 27, 2023

We have lost sales due to no service that we are paying for. We were told we would have new equipment within 2 business days and the equipment has not arrived within 2 business days. We have not had anyone contact us back for any resolution. We are very disappointed in Windstream and can not recommend them to anyone to use.

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Kegan Bib
Kegan Bib
Feels Disappointed | Oct 17, 2023

It’s been satisfactory

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Jennie J Lsd
Jennie J Lsd
Feels Satisfied | Apr 20, 2023

Somehow , the lady didn't understand me , but we got me paying toomuch too close together in dates , I don't get paid but every 2 weeks

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Yoltzin Fff
Yoltzin Fff
Feels Neutral | Feb 09, 2023

I had to contact service department 3 times. Long hold waits. Finally the last guy got me a service order. First contact wouldn't listen to me kept telling g I hadn't paid my bill, 2nd contact after being on phone with a service tech I was cut off.

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Oceanna Rvh
Oceanna Rvh
Feels Disappointed | Jan 18, 2023

Poor. Long hold, took 8 people to resolve issues. Found out we didn't get the best deal. Cancelled the order.

Read full quote

Summary of Windstream Customer Service Calls

438 TOTAL
CALLS
04:11 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Windstream?

Product/ Service Question:

  • “Reconnect service”
  • “Bad connection”
  • “Cant connect email to new phone”

Payments and Charges Question:

  • “Billing”
  • “Pay my bill”
  • “Why is my billing constantly going up”

Staff Question:

  • “Been paying for telephone service for at least 6 months without receiving the service I have had this phone for?? Years I would like you to look at my last year of service and reimburse me for the service I have not received”
  • “Rude representative”
  • “Need service turned back on”

Request for Information Question:

  • “I need to talk to a live person”
  • “Need to know my account # so I can make a payment”
  • “Technical support”

Activation/ Cancellation Question:

  • “CancelService”
  • “Cancel service”
  • “Cancel internet”

Account Question:

  • “Windstream stole money out of my account and will not return it”
  • “Having issues with my account and can't get anyone to help that knows what they are doing”
  • “Make changes to my account”

Cards Question:

  • “I need up date my card”
  • “I need you to run my card again to pay my bill.”

Refund Question:

  • “Refund accidental payment”

Return/ Replace Question:

  • “Change date”

Shipping and Delivery Question:

  • “Tech hasnt arrived”

Other Question:

  • “Problem with email”
  • “Modem started house fire”
  • “Broadband program”

About

Related Companies

EarthLink, Cavalier Phone, PeoplePC, CenterBeam, New Edge Networks

Summary

Windstream provides phone service, digital TV and high-speed internet for individuals and small and large business. Also company deals with government agencies. Windstream is a huge company that works in 29 states, and delivers internet, high definition TV and phone service to people. Long history of work shows that Windstream is a reliable company that works to make life easier and more comfortable. Company offers such service as bundles, home phone, internet security, Ethernet and T1 Internet, VoIP services, data center collocation, managed services, cloud computing, security packs, lifetime price guarantee. Windstream has great customer service and representatives of the company are always ready to answer all customers questions.

Windstream reviews and complaints

Windstream is ranked 606 out of 2019 in Telecommunications category

Area Served

USA

Payment Methods

MasterCard

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