This is a horrible company to work with. Our contract ended in October 2017, and after letting them know in writing, our intent to fully cancel in December, they still charged us over $3000 in unknown charges.
Repeated calls and emails went unanswered and finally after 6 months, they credited our account for the $3400. Two months later, we receive another bill for $800 with no explanation, which has now gone to collections.
They do not respond to repeated requests for confirmation, nor do they allow you an explanation of the exorbitant charges they nail you with when you cancel an already terminated contract. I would never work with this company again, nor will I ever recommend them for service.
Product or Service Mentioned: Windstream Phone Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $800.
Preferred solution: Eliminate any and all charges .