Windstream came out at no charge updated my modem and tech. Kirk did not ask any questions and told us to call him if we had any problems.
So I called him an hour later and he said he would be out the next day. We waited all day for his call he never called. I called him went straight to voice mail. Kirk called the next morning and told me I would have to call Windstream and get a ticket that he could not do anything for us.
We called Windstream and they did not write a ticket. We kept calling everyday for a week and no one was able to help me until a supervisor said they could come out 6 days from today.
I am very dissatisfied. We are elderly and want to watch our shows on dish and we can't because Windstream did not do there job from day one.
Product or Service Mentioned: Windstream Technical Support.
Reason of review: tech did not complete his job.
Preferred solution: Let the company propose a solution.