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Windstream - The worst ever

I pay for 50 mbps but am lucky to get 15 this is the worst company for internet but it is the only one in my area due to some deal with the town. Pitiful
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1298162
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Approximately every two months we have an issue with our phone line. We call and leave information because of course, no human being will answer the phone. Everything is automated. We are told, on the automated machine, it will take 5 to 7 days at times to get...
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1.0
#1297833
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Windstream Is Useless
Our number is on the National Do Not Call Registry. Even so, we have received multiple robocalls from a number identified on Caller ID as "844-852-6230 / Windstream." Every single time, I have called Windstream immediately afterward to report and/or verify it. **Not...
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Anonymous
Anonymous

Please don't tell me that your entire effort consisted of a few telephone calls. That is the single least effective known method for obtaining results ( with the possible exce...

1.0
I liked
  • Reading the negative reviews
I didn't like
  • Blasted near everything
  • Internet in and out
  • Being stuck with this company
#1294966
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we have no phone service since June 3 2018 .the customer service department has not helped at all. they do not support their phone service in the least. they will not clear their lines from fallen trees. if one falls and disrupts your service they do nothing. is this...
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#1287508
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In January 2018, without any advanced notice, access to my e-mail platform was blocked by Windstream, my service provider. Contacting a customer service representative, I was redirected to another e-mail platform - Windstream Webmail - that I didn't ask for and didn't...
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#1287169
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I have been a loyal customer for years that has paid on time with auto pay. I cancelled my service because another company with 10 x more speed cost 2/3 less. anyway.... I just checked my bank acct and I was charged. when I finally got through to the right customer...
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2.5
#1284305
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We had decent service for a year then our line was cut and they reinstalled us at a different location. Almost had no service with the DSL. So we called and complained and they told us that they would hook us up with the new Cable internet. They set up an appoint which...
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Anonymous
Anonymous

Report them to the FCC

2.3
#1278245
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I cancel my service at my 2nd home which I sold and that was effective May 8th. When I called and cancel Windstream said they did not issue confirmation #'s and would send a final bill. I received my final bill and it was for the full billing cycle and I was told when...
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I liked
  • Services while had them
I didn't like
  • Lack of response to the problem
#1272371
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I have been a Windstream customer since they bought the previous provider. Since then the service has gone down hill. Internet speeds are terrible, with no other provider available. Most days it is near impossible to get on line. The current speed is less than 1mbps. I...
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#1269641
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We have been contacting them for about 7 months now. Our business paid for the phone that only got used 5 times a year only in July and we were paying for a rented phone that no longer existed (from 15+ years earlier). We had originally tried to cancel in September and...
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Anonymous
Anonymous

Keep in mind we were loyal customers overpaying for 15+ years and were never offered deals or cheaper service.

1.1
#1266507
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