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Windstream - Your service sucks phone and internet

I think Windstream is the worst phone company there is my phone has been out for 15 days and no one has ever been there to even look at it
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1360628
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Windstream can’t seem to restore phone service in my area. They just keep calling to notify that internet has been restored. Internet service is not the issue. I won’t be paying my land line bill this month and I dare Windstream to challenge me. My time spent calling...
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#1358321
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I'm gonna keep this short. Windstream is the worst ISP in my area, period. The only reason I have it is because the other internet provider doesn't reach my home surprisingly. My complaints about Windstream consist of the *** poor speeds and the terrible treatment of...
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I understand how important internet service is in this age. I would like to address the issues that yo...

1.1
I liked
  • That i have other internet companies to use
I didn't like
  • Speed was 01
  • Customer service
  • Excuses for lack of action
#1353169
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This is a horrible company to work with. Our contract ended in October 2017, and after letting them know in writing, our intent to fully cancel in December, they still charged us over $3000 in unknown charges. Repeated calls and emails went unanswered and finally after...
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Anonymous
Windstream LaToya

Good Afternoon. We acknowledge your feedback concerning disconnection and billing issues. I have spoken with you previously and provided detail information on the charges rema...

1.0
Karnack, Texas
#1341531
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On May 29th, I called and made a payment agreement.paid $100.00 that day with a visa pre-paid card.told them I would pay the rest on the 3rd of June,they agreed.3 days later they went in my account and took out the full amount of my bill( $ 220.23) causing my account...
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Anonymous
Windstream LaToya

Good Afternoon. We appreciate your business and would hate to lose you as a customer. I would like to review your account to address any inaccuracies associated with the billi...

#1332309
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As a loyal customer with Windstream, I'm finally going to COMCAST. I've had it with Windstream small business service. They don't own the lines.... AT&T owns the lines and by the time they dispatch them to trouble shoot your business is in jeopardy. !!! DAys without...
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Anonymous
Windstream LaToya

Good Afternoon. Thank you for being a loyal customer. I apologize that your experience with Windstream has negatively impacted your business. I hope that we are provided the o...

1.0
I didn't like
  • Lack of internet
  • Horrid cust serv hang up miss trans irate customers lies upgrade
  • Did not know how to fix oroblem
#1320634
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Put up with them for 7 years. Could not take any longer the slow unreliable internet. Mainly because the wife works from home and we rely on the internet for a living. Their techs could not fix the problem after numerous attempts . We never got through the mail the new...
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#1311589
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Windstream - The worst ever

I pay for 50 mbps but am lucky to get 15 this is the worst company for internet but it is the only one in my area due to some deal with the town. Pitiful
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1298162
Reply to reviews
Approximately every two months we have an issue with our phone line. We call and leave information because of course, no human being will answer the phone. Everything is automated. We are told, on the automated machine, it will take 5 to 7 days at times to get...
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1.0
#1297833
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Windstream Is Useless
Our number is on the National Do Not Call Registry. Even so, we have received multiple robocalls from a number identified on Caller ID as "844-852-6230 / Windstream." Every single time, I have called Windstream immediately afterward to report and/or verify it. **Not...
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Anonymous
Anonymous

Please don't tell me that your entire effort consisted of a few telephone calls. That is the single least effective known method for obtaining results ( with the possible exce...

1.0
I liked
  • Reading the negative reviews
I didn't like
  • Speed
  • Being stuck with this company
  • Customer service and disconnects
#1294966
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