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On May 29th, I called and made a payment agreement.paid $100.00 that day with a visa pre-paid card.told them I would pay the rest on the 3rd of June,they agreed.3 days later they went in my account and took out the full amount of my bill( $ 220.23) causing my account...
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#1332309
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Windstream Is Useless
Our number is on the National Do Not Call Registry. Even so, we have received multiple robocalls from a number identified on Caller ID as "844-852-6230 / Windstream." Every single time, I have called Windstream immediately afterward to report and/or verify it. **Not...
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Anonymous
Anonymous

Please don't tell me that your entire effort consisted of a few telephone calls. That is the single least effective known method for obtaining results ( with the possible exce...

1.0
I liked
  • Reading the negative reviews
I didn't like
  • Speed
  • Internet in and out
  • Customer service and disconnects
#1294966
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As a loyal customer with Windstream, I'm finally going to COMCAST. I've had it with Windstream small business service. They don't own the lines.... AT&T owns the lines and by the time they dispatch them to trouble shoot your business is in jeopardy. !!! DAys without...
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1.0
I didn't like
  • Lack of internet
  • Everything about this company
  • Did not know how to fix oroblem
#1320634
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Approximately every two months we have an issue with our phone line. We call and leave information because of course, no human being will answer the phone. Everything is automated. We are told, on the automated machine, it will take 5 to 7 days at times to get...
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1.0
#1297833
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In January 2018, without any advanced notice, access to my e-mail platform was blocked by Windstream, my service provider. Contacting a customer service representative, I was redirected to another e-mail platform - Windstream Webmail - that I didn't ask for and didn't...
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#1287169
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We have been contacting them for about 7 months now. Our business paid for the phone that only got used 5 times a year only in July and we were paying for a rented phone that no longer existed (from 15+ years earlier). We had originally tried to cancel in September and...
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Anonymous
me

Worse than offering loyalty discounts, even WITH a contract Windstream has raised our monthly rates twice!

Anonymous
Anonymous

Keep in mind we were loyal customers overpaying for 15+ years and were never offered deals or cheaper service.

1.1
#1266507
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we have no phone service since June 3 2018 .the customer service department has not helped at all. they do not support their phone service in the least. they will not clear their lines from fallen trees. if one falls and disrupts your service they do nothing. is this...
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#1287508
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We had decent service for a year then our line was cut and they reinstalled us at a different location. Almost had no service with the DSL. So we called and complained and they told us that they would hook us up with the new Cable internet. They set up an appoint which...
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Anonymous
Anonymous

Report them to the FCC

2.3
#1278245
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Windstream - Expensive *** in every meaning of the word
They and their internet are complete {{Redacted}}. If you want to have constant drops in internet and spikes in ping every few seconds than they are your isp. Want to watch a youtube video? Play a game? Too bad! As soon as you try watching a video the internet drops,...
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1.4
I didn't like
  • Literally anything
  • Speed
  • Reliability
#1216234
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Windstream - The worst ever

I pay for 50 mbps but am lucky to get 15 this is the worst company for internet but it is the only one in my area due to some deal with the town. Pitiful
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1298162
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