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I first contacted Windstream about the issue with my internet on 11/2. At that time I sent an email outlining the problem. I received a return email that my account could not be accessed with the information provided. Just to note, I sent the email from a Windstream...
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#1402958
I have been with Windstream for 4 years because they were the ONLY option available in the Twinsburg area. The service was slow at best. Spectrum became available in Twinsburg and offering faster service at a savings of $50 per month. I of course decided to make a much...
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LustrousMammoth
LustrousMammoth

Hello LaToya, I have emailed my previous number with Windstream to the email address you have listed below. I appreciate Windstream following up on this issue. Thank you, Miss...

Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I regret that you have chosen to leave Windstream for another provider. However, I would like to ensur...

1.9
I didn't like
  • Windstream does not prorate their final bill
#1446588
We always have trouble with either our internet or phone. Our internet was not working right from the beginning of November AGAIN,and it took 3 weeks to get it fixed. Now our phone is out and going on a week to get it fixed. If there was another service available in my...
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Anonymous
Anonymous

Hello. My name is Amanda from Windstream. Thank you for your recent review. We regret the trouble you have experienced and would like to help. Please email us at wincanhelp@wi...

1.3
Kenton, Ohio
I didn't like
  • Not getting what we are paying for
  • Awful
  • Dont trust what sales sells you
#1415561

I have asked for help several times. My TV messes up constantly as well as all my neighbors on cable. It scrambles up when you are trying to watch something and that is very aggravating. The service in our area isn't very good. The last 2 times that I reported this, no...
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Anonymous
Amanda - Windstream

Thank you for your recent review. My name is Amanda with Windstream and I assist with customer concerns via web based reviews. Please email us at Wincanhelp@windstream.com wit...

#1428325
I live in Monroe, Ga, and Windstream is the only internet service this POS community allows within its backwards hick town borders and They Suck! I’ve been paying for “high speed internet” from this sheister company for going on 12 years. Upload is less than 2.7 mbps,...
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I understand the importance of reliable internet service in this age. I apologize that you have not ha...

1.0
#1395965
since march 2018 we have had intermediate service. this is now late october 2018 at this point of time we have NO service. this is just for a land line as we can`t receive internet over a copper line...or so we were told.service might last for one day..phone will be...
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Anonymous
Windstream LaToya

Good Afternoon. I am LaToya and I manage web-based reviews for Windstream. I regret that you are experiencing issues with your Windstream phone service. I understand how frust...

1.1
I didn't like
  • Customer support and being billed for no service
#1387292
We contract with Windstream for one thing. To provide internet to our home. I first contacted them on 11/2 and informed them there was a problem. After speaking with them a ticket was opened. A tech came out to the house and said the problem was fixed. It was not....
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Anonymous
Windstream LaToya

Good Afternoon. I am LaToya and I manage web-based reviews for Windstream. I regret that the service issues that you have had caused you to contact another provider. I underst...

1.0
#1402828
So we decided to give Windstream a try a few months ago, after sending a technician out they said that they needed to hook up something else prior to being able to give us an internet connection. A few days pass and no one comes out. I call customer service and they...
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I have also received your concerns on Facebook as well. We have been able to have a technician out to ...

1.0
#1377603

Since January this year, I've had to put up with the needlessly complex and troublesome Windstream Webmail IMAP platform. An unsatisfactory substitute for the simple, straightforward PoP platform it replaced, Windstream Webmail continues to present problems on a daily...
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Anonymous
Windstream LaToya

Good Afternoon. I am LaToya and I manage web-based reviews for Windstream. I can understand your frustration about the issues with your email service. I hope that you will giv...

#1401886
I'm gonna keep this short. Windstream is the worst ISP in my area, period. The only reason I have it is because the other internet provider doesn't reach my home surprisingly. My complaints about Windstream consist of the *** poor speeds and the terrible treatment of...
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I understand how important internet service is in this age. I would like to address the issues that yo...

1.1
I liked
  • That i have other internet companies to use
I didn't like
  • Complete lack of service
  • Speed was 01
  • Excuses for lack of action
#1353169