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So we decided to give Windstream a try a few months ago, after sending a technician out they said that they needed to hook up something else prior to being able to give us an internet connection. A few days pass and no one comes out. I call customer service and they...
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1.0
#1377603
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I'm gonna keep this short. Windstream is the worst ISP in my area, period. The only reason I have it is because the other internet provider doesn't reach my home surprisingly. My complaints about Windstream consist of the *** poor speeds and the terrible treatment of...
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I understand how important internet service is in this age. I would like to address the issues that yo...

1.1
I liked
  • That i have other internet companies to use
I didn't like
  • Excuses for lack of action
  • High ping
  • Customer service
#1353169
Reply to reviews
This is a horrible company to work with. Our contract ended in October 2017, and after letting them know in writing, our intent to fully cancel in December, they still charged us over $3000 in unknown charges. Repeated calls and emails went unanswered and finally after...
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Anonymous
Windstream LaToya

Good Afternoon. We acknowledge your feedback concerning disconnection and billing issues. I have spoken with you previously and provided detail information on the charges rema...

1.0
Karnack, Texas
#1341531
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On May 29th, I called and made a payment agreement.paid $100.00 that day with a visa pre-paid card.told them I would pay the rest on the 3rd of June,they agreed.3 days later they went in my account and took out the full amount of my bill( $ 220.23) causing my account...
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Anonymous
Windstream LaToya

Good Afternoon. We appreciate your business and would hate to lose you as a customer. I would like to review your account to address any inaccuracies associated with the billi...

#1332309
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Garbage internet and phone service provider run by uneducated crooks.
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based review for Windstream. We use all feedback as a way to get better and improve our customer experience. Based on your review we...

1.0
#1369046
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Windstream can’t seem to restore phone service in my area. They just keep calling to notify that internet has been restored. Internet service is not the issue. I won’t be paying my land line bill this month and I dare Windstream to challenge me. My time spent calling...
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Anonymous
Windstream LaToya

Good Afternoon. I am LaToya and I manage web-based reviews for WIndstream. I understand your frustration concerning your service issues. I certainly want to ensure that your s...

#1358321
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As a loyal customer with Windstream, I'm finally going to COMCAST. I've had it with Windstream small business service. They don't own the lines.... AT&T owns the lines and by the time they dispatch them to trouble shoot your business is in jeopardy. !!! DAys without...
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Anonymous
Windstream LaToya

Good Afternoon. Thank you for being a loyal customer. I apologize that your experience with Windstream has negatively impacted your business. I hope that we are provided the o...

1.0
I didn't like
  • Everything about this company
  • Lack of internet
  • Did not know how to fix oroblem
#1320634
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Windstream Is Useless
Our number is on the National Do Not Call Registry. Even so, we have received multiple robocalls from a number identified on Caller ID as "844-852-6230 / Windstream." Every single time, I have called Windstream immediately afterward to report and/or verify it. **Not...
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Anonymous
Anonymous

Please don't tell me that your entire effort consisted of a few telephone calls. That is the single least effective known method for obtaining results ( with the possible exce...

1.0
I liked
  • Reading the negative reviews
I didn't like
  • Blasted near everything
  • Customer service and disconnects
  • Being stuck with this company
#1294966
Reply to reviews
I think Windstream is the worst phone company there is my phone has been out for 15 days and no one has ever been there to even look at it
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Anonymous
Windstream LaToya

Good Morning. I am LaToya and I manage web-based reviews for Windstream. I regret that you were without service for this length of time. Please allow me to review your account...

1.0
#1360628
Reply to reviews
Approximately every two months we have an issue with our phone line. We call and leave information because of course, no human being will answer the phone. Everything is automated. We are told, on the automated machine, it will take 5 to 7 days at times to get...
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1.0
#1297833
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