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I have been a customer of Windstream for over 18years. In the months of March into May 2018, this company has exhibited gross incompetence bordering on criminal negligence. The story: voicemail will stop working, taking days to restore before you are transferred from...
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1.0
I didn't like
  • Reliability of service
#1249402
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Windstream - Expensive *** in every meaning of the word
They and their internet are complete {{Redacted}}. If you want to have constant drops in internet and spikes in ping every few seconds than they are your isp. Want to watch a youtube video? Play a game? Too bad! As soon as you try watching a video the internet drops,...
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1.4
I didn't like
  • Literally anything
  • Reliability
  • Speed
#1216234
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On May 6, I called to say I was moving and to discontinue services (internet and phone) on May 31st. On May 7 I called to say my phone was down. I was told someone would be out on May 8 between 8 am and 7 pm. No one showed up. I called again at 4 pm on May 8 and they...
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1.0
I liked
  • Politeness of the manager trying to fix the problem
I didn't like
  • Lack of response to the problem
#1251053
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Okay so I ordered Windstream about a month and a half ago, When i Talked to a customer service representative, They informed me that it was going to be a 60 dollar charge per month, plus a 9.99 rental fee for the modem which is standard with most internet providers, So...
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1.4
I liked
  • Original customer service phone calls
I didn't like
  • Reliability
  • Customer service and disconnects
  • Lack of internet speed and the customer service
#1204854
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I'm just going to skim over the fact that Windstream's internet service is the worst in the country, which everyone knows. Let's get to the point... My disdain on this particular occurrence is the fact that my $65 draft from my account suddenly jumped to an $85 draft....
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1.0
Cornelia, Georgia
I didn't like
  • Literally anything
  • Being billed for no service
  • Being stuck with this company
#1230087
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We live outside a city and are forced to accept only one choice for Internet. That being Windstream. We ended up getting 2 modems on different lines so that we could have internet when we need it. Our download speed are anywhere for, .08 to 6 MBPS. We have no phone...
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1.1
#1233047
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I took a day off for a tech to install bonded dsl. The called and asked to reschedule but i had to work. The guy said they would be here by 6. Called at 5 to say the tech went home and would come tomorrow after i had told them that i couldn't be here. I asked if they...
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1.4
#1224680
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Internet & phone down this past Sunday. Emailed after filling out their form. No response. Submitted another form on Monday. Internet up but still no phone. No response. Naturally I’m in a rural area & my phone is important. Tuesday morning I submitted their form I...
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1.3
#1245802
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Windstream - Disappointed with setup!

I am getting windstream for the first time for my internet. This is the 3rd time I have waited, and now they still haven’t came!! BAD BUSINESS!!!!
Claxton, Georgia
#1247939
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Contact Windstream

Mailing Address:
Communications, Inc.
4001 Rodney Parham Road
Little Rock, Arkansas 72212
Phone:
(866) 445-5880
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I got the new dual line service in my area. This is the 3rd time the service has gone out. Service tech comes out checks cant find a cause leaves and im without service. Usually they come out next day. Was informed this time we are to busy and cant get to you until the...
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1.9
#1181379
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