1 comment
1.0

My windstream internet has been broken for two days now. It will randomly be online and then randomly will go down again.

I'm working from home during the pandemic and I NEED to have internet. I called to get it fixed and they are saying the earliest anyone can come out is in 6-8 days! Are they going to pay me for all the missed work I will have? No.

Are they going to reimburse me for the fact that I'm paying for service that doesn't work? No again. I have no other options as this is the only internet provider in my area. If you have a choice though then avoid windstream at all costs!

Even when it's "working" it is terrible. I NEVER get the speed that I'm paying for. Just a terrible company.

Customer service didn't make me feel like a priority at all. They didn't seem to care at all and couldn't provide me with any answers as to why this is happening.

User's recommendation: Stay away!

Location: Cleveland, Ohio

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#1974602

Hi there! I apologize you are currently experiencing an outage.

I'd like to help if still needed.

Please email me at wincanhelp@windstream with your account information and I'll be in touch! Thanks,

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