Windstream Class Action Lawsuit
http://windstreamlawsuit.weebly.com/
Links to helpful nationwide resources in filing complaints.
Windstream:
Why do you continue to charge customers for a quality of service you falsely advertise and deliver?
Youtube has verified Windstream as being responsible for video lag.
Websites are replete with customer complaints and dissatisfaction over this issue.
To charge people for a service that is something other than what you advertise, is unethical, and in fact amounts to fraud, and should be investigated as such.
There is little question as to the reason for the poor quality of service to paying customers. Windstream has more customers than it has the capability to provide the quality of service it falsely advertises.
If I do not hear back from you with a satisfactory answer to this question, I will continue to spread awareness of this issue on the web.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.
Windstream Cons: Lack of accountability, Wait for repairs, Being billed after i disconnected, Being billed when had no service, Reliability of service.
Location: Heavener, Oklahoma
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I sure do have something to say. Windstream is destroying us.
Our bill jumped up from 114.oo a month to 328.00 a month. And they want tell you why. We need help this is a malious rediclious price for Internet.
They are something bad wrong with Windstream. I'm one mad coustomer.
They have been charging me even though my service was off at that time
Those who work and have worked there have horror stories of how they handle things internally. It started as a plan to milk the last dollars out of POTS, but after deciding to expand (meaning buy up smaller companies), it became a hodge-podge of back-end systems few of which work together.
The executives leave it up to the managers and employees to 'make it work' while the plethora of outsourced systems suffer continual breakdowns. Employees are micro-managed down to the second and things are almost always chaotic. Any employee complaint and attempts to inform the executives of the failings of the systems are met with persecution. The executives just committed an 'alleged' criminal act with the holdings.
It cost each employee greatly (like 70% of their Winstream stock value) who didn't ignore the president when he directed them that there was no illegal dealings and that they should hold on to their stock.
The court found Winsteam guilty, but they have appealed. Those who lost money are out-of-luck until someone starts a class action for the investors.
This is a suit that needed to be filed. Windstream service is terrible! We finally changed to Hughesnet and receive great service!!
They won't even fix my phone or internet anymore. Its been out over 2 weeks now.
They keep putting me off and changing appointment dates and never showing up. Their service is horrible. They wont fix it l have been complaining off and on because it has got worse and worse but now its an everyday occurrence. How they get by with this is amazing.
They need to be held accountable but it is impossible to get anyone to listen. This company is one big FRAUD.
Have had windstream now for years may as well have satellite internet every time it rains we lose internet. Have had techs out that told us there is a flooded box in town and have complained over and over.
They have mad appointments to come and check our service that I used personal time and vacation time to be here and they never show up, when I called and complained they offer me a 25 dollar rebate that they never give i have asked is that all that my time is worth is 25 dollars I've wasted a day waiting that i could have worked and vacation i could have spent with my family. Unacceptable practices but limited choices in my area i can not stand this company!!!
I am a new windstream customer and never in my life have I had a company do this! I authorized a payment of $155, life happened I could only pay $75 of the bill I paid the $75 with debit card windstream took it upon themselves to go into my savings account to withdraw it.
They continued to charge my savings account for $155, $75 and $30 depleting my savings and putting me in the negative twice. I called them seven times to stop autopay and they told me it wasnt them. They noe have sent me a disconnect notice stating they havent recieved any money. They refuse to admit nor fix the problem they created.
Why are they still operating? Who do I contact to put a stop to thus horrible company?
I agree with you on everything Windstream is the worst telephone provider. False dsl information, terrible support and service, adding fees to the bill that aren't explained in any of the documentation that they provide.
I have a 16 meg and only get 10-15 meg , which they will argue that I cant get 25 meg.
They do not know how DSl works I've been with a telephone company and installed DSL so I know how bonded DSL works they do not put forth the efforts for customer service and improve anything. When you contact DSL help they see all the issues that you are having and will send a tech right out in about a week to repair and the tech says there is no trouble found on the line must be your equipment.
Internet goes down and takes 7 days to send someone to check .and they bill you .got my back on last Thursday June 7 and came a 5 minute storm and lighting 2 times back out again and this is the 11 of June ...sorry service down 2 times in a week ..
Iโm sick of the Internet going out all the time and not getting the speed we pay for. Iโm angry that there is fiber optic internet 100 feet away by Blue Ridge Electric and they wonโt extend it to the rest of the community so we donโt have a choice.
Iโm sick of the cable tv going out every time it rains or just at random for like a whole day. Iโm sick of trying to call to report it and being put on hold for 20 mins.
I am tired of paying for internet service that works sporaticly. I have been without internet since last Friday.
Of course they charge full price . Tired of it. You call and get the run around. Last week it was my email not working took 4 phone calls and finally got it to work.
Time to file a complaint with the f.c.c. ( again).
Well whatโs going on has someone been paid off
I agree me and my family have lost thousands of dollars from dropped conference calls do to Windstream's unprofessional service, but out in the rural areas of Kentucky it is the only option we have, and it is as bad if not worse than having no internet, and they still charge us nearly 100 dollars a month!
they are truly the worst company in america. individually the workers are kind but unfortunately work in an incompetent system.
they tell you one thing, but the bill, service, connection is always something different.
the amount of time wasted attempting to get my service corrected has been unbearable. please some *** lawyer, sue this horrible company and make a pile of money.
I just got billed for 500 bucks by a credit collection agency over 2 years after I cancelled Windstream for VERY POOR internet service. A fraction of the speed I was promised and a small fraction at that.
I wish I knew what to do to stop this. I'm in a small area of Kentucky and windstream just "pressured" our local cable internet provider to close.
The cable internet provider gave us 30 mega bits per second for like 30$ a month. I just payed 189$ for a 6 megabit line and a 10 megabit line. internet was off for half of this month. I tried to contact customer care for a reduction in the bill due to the internet being out.
They put me on hold for 33 mins then hung up on me. There has to be a way to pressure windstream for balance.
NO ONE should pay 100$ for 5 megabits when 16 mins away there are service providers providing 30 megabits for 40 bucks a month. They have a monopoly and it needs to end!