Links to helpful nationwide resources in filing complaints.
Why do you continue to charge customers for a quality of service you falsely advertise and deliver?
Youtube has verified Windstream as being responsible for video lag.
Websites are replete with customer complaints and dissatisfaction over this issue.
To charge people for a service that is something other than what you advertise, is unethical, and in fact amounts to fraud, and should be investigated as such.
There is little question as to the reason for the poor quality of service to paying customers. Windstream has more customers than it has the capability to provide the quality of service it falsely advertises.
If I do not hear back from you with a satisfactory answer to this question, I will continue to spread awareness of this issue on the web.
Review about: Windstream Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of accountability, Wait for repairs, Being billed after i disconnected, Being billed when had no service, Reliability of service.