Product: Windstream Customer Care Clear all filters (18 of 18 reviews match)
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My elderly father has been a Windstream customer for many years. Sadly, we lost my mother last year. My father is now all alone and his health has been bad. I am an only child and I live 12 hours from my father so the telephone is a way I check on him daily. His phone...
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Anonymous
Connie

This Windstream. They don't care about loyalty because loyalty isn't in the picture. They service areas where there is no other choice and they will not allow a choice. Now, i...

Product
Windstream Customer Care
I didn't like
  • Unconcerned with landline outage for the elderly
#1090023
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I paid my bill on March 31, 2017 for a Windstream billing cycle that ended April 13, 2017. I called April 19 (Monday) to disconnect my service and was provided a confirmation number but the operator said that they could not disconnect until May 12. I said I didn't want...
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1.0
Product
Windstream Customer Care
I liked
  • Reading the negative reviews
I didn't like
  • That they would not remove the bill but sent to collections
  • Threatened to send bill to collection agency
  • Slow internet speed
#1049752
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Received an email from Windstream marketing that I qualified for a free upgrade to faster internet. When I called them, they said that my email address was not on file. Also, they stated that my account did not qualify for the free upgrade. When I told the lady on the...
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Anonymous
Anonymous

so far I have had no problems with windstream but they sent me a card for a free up grade on my speed with internet but others i know have got there so called free up grade an...

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Windstream Customer Care
#1041820
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I have been a Windstream costumer for over 20 years and have always had trouble with contacting a person that could help. I have a bill for over $ 2600.00 that I don't owe and can't find anyone to help me. I have spent the last five and a half hours trying to solve...
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2.3
Product
Windstream Customer Care
#1041492
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I spent the whole day on the phone with Windstream either getting hung up on, miss transferred or put on hold for hours without anyone checking back every few mins (procedure) with me. On the last call, which, lasted over 2 hours, I asked for a manager and got a...
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Anonymous
Anonymous

these people at windstream who i have been dealing with to get a bill resolved would not take any responsibility for someone in the company making a wrong notation.finally ha...

1.0
Product
Windstream Customer Care
I didn't like
  • Horrid cust serv hang up miss trans irate customers lies upgrade
#1011794
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First, I AM NOT a Customer of Windstream, nor do I want to be! I got home from work Friday afternoon 2.10.16, and found a new line laying ON THE GROUND of my back yard that is connected to the Windstream "Hub - Box", or whatever the thing is called in my backyard. Now,...
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1.0
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Windstream Customer Care
#1006630
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Windstream Customer Care Review

My neighbor called to have his cable disconnected but they disconnected mine instead. This was Friday morning at 930 am. I called and explained whst happened. It took 4 days for someone to come out and hook me back up. This has got to be the worst service. Im looking at dish. It may be more but at least they will come out when you are without service.
1.0
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Windstream Customer Care
#984335
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I had service with this company about 10 years, this year my company need to move to somewhere winstreams can not provide the service area, I still have 1 more year contract with them, they do not allow me to cancel the service and I have to pay about $1000 to...
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Anonymous
Anonymous

Without a doubt THE WORST Provider out there

Product
Windstream Customer Care
#927951
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Windstream Customer Care Review

There service is *** poor they cant even show up oeople on phone dont no *** and they run a buisness like a 1 st grader if i was a shareholder I would fire ever manager to the CEO or sell it to China!!!!!!
Product
Windstream Customer Care
#915861
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Had wifi problems starting on 9/7 called tech support was told there was no work going on in our area tried to reconnect the modem finnally set me up for a tech to come check it out i told the person i was speaking with twice i work an odd shift would not be home until...
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4.1
Greenbrier, Arkansas
Product
Windstream Customer Care
#915616
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